Information About Headboard UK

This web site is owned and operated by Headboards UK who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Headboards UK
24 North Street Wilton Salisbury Wiltshire SP2 0HE United Kingdom
Phone: 01722 744616
Email: sales [at] headboardsuk [dot] co [dot] uk
All prices include VAT @ Standard Rate
Vat Number 926 596 090

Making a purchase is easy. Browse our store and add any items you wish to buy to the shopping cart. After finishing your selection, click on 'Checkout' and provide the necessary details to complete the order.

We accept Paypal, Visa and MasterCard. Card payments are processed securely. Backordered items are not charged until they are shipped. If you prefer not to pay online, you may phone and we will take payment for your order,

If you make a mistake in your order and cannot correct it in the shopping cart, contact us, and we will correct it. When you receive confirmation of your order, it indicates that we have received your order, not that a contract exists. A contract is formed when we send you an invoice. We include this term to protect against pricing errors or unavailable products. In case of a price change, we will contact you for approval before proceeding.

Delivery options vary depending on the manufacturer. Check the "Delivery options for this product" tab under the product image for specific delivery times and costs.

We aim to deliver all goods as soon as possible, ranging from next day to up to 8 weeks, depending on the product and manufacturer. Non-mainland orders, including Northern Ireland, Isle of Wight, and Western Isles Highlands, will receive a competitive delivery quote.

Deliveries are made Monday-Friday between 8:30 am - 5:30 pm (excluding bank holidays). Delivery outside these times is possible by prior arrangement and may incur a surcharge. You will be notified by email or phone when your order is ready to be dispatched.

If unsure about delivery costs or coverage, please call Headboards UK at 01722 744616.

If in stock, your order will be shipped as soon as possible.

Ensure someone is available to accept the delivery. We reserve the right to charge for re-delivery if the courier cannot deliver due to the recipient's unavailability.

Report any damaged or missing items via email within 24 hours of delivery to enable us to make a prompt claim against the delivery company.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All orders include 20% VAT as we only sell and deliver to England, Scotland, and Wales.

When the order is placed at our website, credit card numbers are encrypted with the latest secure technology. We are fully PCI compliant and the website is SSL certified.

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01722 744616 (International +44 01722 744616) or fax us on or write to us at 24 North Street Wilton Salisbury Wiltshire SP2 0HE United Kingdom

Privacy and Security Policy

Headboards UK is committed to respecting and upholding everybody's right to privacy, processing personal data securely, and complying with prevailing UK legislation. This policy describes what we do to achieve this.

Definition of terms used in this policy:

We', 'Us', and 'Our' refer to Headboards UK.
You' and 'Your' refer to a client of Headboards UK, including customers, suppliers, or members of our emailing list.
Processing' means collecting, storing data, and using it to contact you if consent is given.
Our website' means https://www.headboardsuk.co.uk.
Device' means any computer, tablet, smartphone, or other equipment equipped with a web browser and connected to the internet.
GDPR' means the General Data Protection Regulation.
PCI-DSS' means Payment Card Industry Data Security Standard.
HMRC' means Her Majesty's Revenue and Customs, the UK tax authority.
Full card details' mean the card number, expiry date, name of account holder, and CVC number of any debit, credit, or charge card.
Information' and 'Data' are used interchangeably.

Data Controller and Data Protection Officer:

The data controller and data protection officer for Headboards UK can be contacted at the address shown on the 'About Us' page of our website and at the foot of every page.

Website security:

Headboardsuk.co.uk is a secure website protected by Secure Socket Layer (SSL), as indicated by the padlock symbol in your browser. SSL protects data by encrypting it as it travels over the internet between your web browser and the server.

Cookies:

Like most websites, ours uses 'cookies' to enable various features. Cookies are small text files, some of which contain personal data, that our website places on your device. If you do not wish to consent to cookies, you can set your web browser to block them, but this may prevent the website from working correctly, including the shopping basket or checkout. For more details, see our Cookie Policy.

Why do we process personal data?

We need to collect and store your personal information to fulfill your order and contact you in case of any queries.
Our legal basis under Article 6 of the GDPR for processing personal data includes:

6(a) Consent: Given for the specific purpose of joining our emailing list to receive occasional news and updates from us. You may give consent by ticking the 'Opt-in' box in our online checkout or by contacting us via email. You may withdraw consent (opt out) at any time - see below.

6(b) Contract: Necessary for the performance of a contract to which you are a party, specifically the supply of goods by Headboards UK.
6(c) Legal Obligation: Necessary for compliance with a legal obligation, particularly the retention of records for tax purposes (see below).
6(f) Legitimate Interests: Necessary for the purposes of legitimate interests pursued by the data controller, such as collecting statistical data to improve our offer and website to the mutual benefit of you and us.

How do you opt-out?

If you have previously opted in to our emailing list, you can withdraw consent (opt out) by:

Using the 'Unsubscribe' link in a marketing email you received from us.
Contacting us via our 'Contact Us' page.
Emailing us at contact@example.com, or contacting us by SMS, mail, or telephone.
Leaving blank the 'Opt-in' box in the online checkout when you next place an order.

What data do we process?

The personal information we collect and store is limited to that shown on our order confirmations and invoices, including:

Your invoice name and address
Your delivery name and address if different
Your telephone number
Your email address
Your payment reference or method in abbreviated form (see below)
A list of the items you purchased from us or sold to us
An indicator to show if you have opted in to our emailing list.

For those who have opted in to receive emails but have not transacted with us, we store only your name and email address.
Additionally, we use Statcounter, a third-party service, to collect general data and report statistics about visitors to our website. This data is anonymous and falls outside the scope of the GDPR.

Online payments and financial data:

Online payments are made through PayPal, each of which is PCI DSS compliant to the highest level. We never see your full card details because they are processed directly by the PSP's secure servers. We store only the last 4 digits of the card number and expiry date, or the PayPal transaction number, shown on our invoices for your reference.

Offline payments and financial data:

We do not collect or store your bank account number or full card details. If you pay by bank transfer, we show the payment reference, if any, on our invoice.

How is personal information stored?

Personal information is stored electronically and encrypted to prevent unauthorized access. Printed copies of sales orders and invoices are kept in a secure storage facility.

How long do we keep your data for?

HMRC rules require us to keep records for at least 5 years after the January tax return submission date. We keep sales and purchase invoices for 6 years before deleting or destroying them.
If you have opted into our emailing list, you may request removal from the list at any time. If we have not had any contact with you for 6 years, all your personal data will automatically be deleted, including your entry in our emailing list.

Your rights within the GDPR:

Right to Rectification (GDPR article 16): If we have stored any of your personal data incorrectly, please let us know, and we will correct it straight away.
Right to be Forgotten (GDPR article 17): Your personal data will be deleted when: a) The information is no longer necessary for the purposes for which it was collected, or b) You withdraw consent and there is no other legal ground for processing under Article 6 (see 'Why do we process personal data?' above).

Can we supply a copy of the data we hold?

Yes. Contact us, and we will send a copy of all your personal data that we hold. In some cases, we may need to ask for proof of identity before doing so.

Do we share your personal data?

No. We never share your personal data with third parties, except:

With carriers such as FedEx and Royal Mail for delivery purposes.
With payment service providers as detailed above.
If required to do so by law.

Data breach:

In the unlikely event of a data breach, we will contact the UK supervising authority (Information Commissioner's Office) and you in accordance with Articles 33 and 34 of the GDPR.

You can cancel your order at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html

If for any reason you wish to return the goods
Please note that you have fourteen working days in which to report this to us. The following conditions apply:
The goods are returned to us:
By you, you pay for your own selected courier to return the goods to us. You take responsibility for the returned package on its way to us, and if damaged on recite you will have to claim of the courier used. We will not issue a refund in this case as the package was damaged outside of our control.
The returned goods must be in a resalable condition, original packaging and packed as first opened, failure to do the latter will result in deductions from your full refund.
On recite of you returned order, and all is ok we will refund your money

If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.
(Please note that any upgraded delivery charges are non-refundable)

The consumer must retain possession and take good care of the goods until returned to us..

The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.

This returns policy excludes special order items such as made to measure, bespoke rattan/wicker/cane/headboards that are made to customer order such items will not be able to be returned.

For bespoke, rattan/wicker/cane/made to measure items, should you have a change of heart you must inform us within 3 working days of placing your order. Should we not receive confirmation (either by email or by phone) within the 3 working days of placing your order, we regret to inform you that we will charge you a cancellation fee 25% of order value

Collections are on an all day service between 8.30am- 5.30pm due to courier restrictions

This returns charge does not apply to damaged items due to a manufacturers fault. If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.

We request photos of the damaged packaging and the contents so that we can view the damage and asses the claim.
The Terms & Conditions above also apply to faulty items that need exchanging or collecting ie the items will need to be packaged and kept in good condition. Collections are unfortunately an all day service whether the item is faulty or not.